PRIVACY POLICY

Munky King respects your personal information. Your information is confidential as we do not give out any information to third parties, marketing companies, etc. We also do not sell, rent, barter or trade any of your personal information.

The information we collect through our order forms and contact pages includes your name, company name (if applicable), telephone number, order history, credit card info, expiration date, mailing address, email addresses, and comments. We use this information to process your orders, answer questions, and incorporate your suggestions into our services or products to make them better. All the information we collect from you remains protected and private within our own database system.

As part of being a customer at Munky King, you will occassionally receive email updates on special events and new merchandise. However, anyone who receives such emails always has the option to refuse any future notices by sending us an email with REMOVE in the subject line. This remove option is stated in all emails we send out.

SECURITY POLICY

We also understand that you may have concerns about using your credit card to make purchases online. Rest assured that when you order products from the Munky King website, your credit card information is protected. By using the widely-accepted Secure Socket Layers (SSL) encryption technology, we are able to keep your credit card number safe. Your credit card information cannot be read by another party as it travels to our ordering system.

If you are still uncomfortable about ordering online, please call us at (323) 938-0091 to place your order.

CUSTOMER SERVICE

Please call us at 323.938.0091 or email us at sales@munkyking.com for customer service.

DELIVERY METHOD

Domestic: We ship all domestic orders via UPS. Rates and shipment time vary according to final destinations and type of service (ie: Next Day, 2nd Day Air, 3 Day Select, and Ground). Packages shipped using UPS are trackable and insured. If your parcel is not delivered as promised, we can issue a replacement or refund for you. Unfortunately, UPS does not service P.O. Box or APO addresses.

We offer Next Day Air, 2nd Day Air, 3 Day Select and Ground for all domestic orders. Please take order processing time into account when selecting your shipping method.

International: Buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. Munky King is not responsible for packages delayed or detained in Customs.

If the buyer refuses shipment for any reason, we will refund the buyer for their purchase, minus the freight cost, once we receive the return.

International orders are shipped via USPS (United States Postal Service) via two methods: Priority and Expedited.  We recommend using USPS Expedited as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in transit (not held in Customs.) We will handle each situation on case-by-case basis.  Please contact our customer service department at sales@munkyking.com to process your claim.

RETURN POLICY

Thanks for shopping at Munky King! Please note that by purchasing goods from us, you have agreed to the following:

ALL SALES ARE FINAL

Because the items sold on munkyking.com are extremely difficult for us to buy and bring into the U.S.A., we cannot accept returns on non-defective merchandise and can’t issue refunds, credits, or exchanges for a different item.

DEFECTIVE RETURN POLICY

Most of the figures we sell are collectible, produced in limited runs, and often hand-painted or assembled. Slight imperfections are typical with this kind of product, and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item. You must contact us within TEN (10) DAYS from the date of purchase, using the procedure listed below. Please note: Munky King will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won’t be accepted.

HOW TO MAKE A RETURN

Contact Munky King via email to sales@munkyking.com or call us at 323-938-0091 within TEN (10) days from the date of purchase. Let us know what the problem is and follow the instructions provided by our customer service staff. Use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write RETURN on the outside of your box when sending your return to us. Once we get your shipment, we’ll check it out and contact you to complete the return.

FLAT RATE SHIPPING FAQ

How do I take advantage of this limited time offer?
Choose "FLAT RATE" for your shipping option upon checkout and your order ships anywhere in the US for only $5.00, regardless of the size and number of items. Sorry but this offer does not apply to international orders.

Is everything eligible for the Flat Rate option?
Some items may not be eligible for the Flat Rate option due to their size, weight, shape, and fragility. Exceptions include but are not limited to Original Art, Prints, and other Gallery items. If you have an item in your cart that is not eligible, the entire order will not be eligible for the Flat Rate option. We suggest ordering the ineligible item separately, unless having the order ship as a whole via the regular method is more cost effective. Items that are eligible will be marked as such on the product details page.

How will my order be shipped?
Your Flat Rate order will ship via UPS Ground, USPS Priority Mail, or USPS First Class depending on the size of the order.

Can I still choose a different shipping method?
UPS 3 Day, 2 Day, Next Day, and Ground are still available as your options if you need a quicker turnaround.

Email us at sales@munkyking.com if you have any questions.